“I look after the support queue.”
Reads each new ticket, answers the questions your team has already settled, and passes you the ones that need a decision.
Hand the inbox, the follow-ups, and the paperwork to Agents who learn how your business works. Run them on computers you already own or let us host them. Either way, the data belongs to you and the price is predictable.
“I reply to customers in your tone, and I check with you before spending any money.”
Every Agent has a name, a job, and its own computer. They work in Slack, Teams, email, and your meetings, and ask each other for help when they need it.
Reads each new ticket, answers the questions your team has already settled, and passes you the ones that need a decision.
Joins the call, keeps the transcript, and can still tell you why a decision was made three weeks later.
Compares the draft with the original decision and points out where they differ.
Looks up the decision, asks Rowan for background, and writes the first version on Ari’s own computer.
Keeps an eye on a window or log you’ve approved and tells you about the change you asked for, without the noise.
Mobile opens by invitation. The team chose this so support could help each customer get started. Rowan connects the decision to the meeting where you explained why.
A new colleague asks “Why is mobile invitation-only?”
Rowan answers “So support can help each team get started. Here’s the meeting decision and the guide.”
Decisions from meetings stay linked to the reasons behind them, the documents they turned into, and who said what. When someone new joins, they can find the answer without anyone explaining it again.
Every source keeps its own access rules, so private conversations stay private. You can change the AI model without losing any of it.
See how knowledge connectsThat spare Mac in the back office can run your Agents at no cost. If you’d rather not think about hardware, we’ll host them for you.
We run a private computer for each Agent, so there’s nothing to install and the work carries on overnight.
A private Linux computer running inside one you own. Your hardware does the work, and the pod can’t see your own files.
Flip one switch and your Mac or Linux PC becomes an Agent’s home, with your keys and sign-ins kept out of reach.
A customer is asking for a refund of $240 on order 1187. That is over the limit you set. Should I approve it?
Getting help with the busywork shouldn’t cost you your customers’ privacy or leave you with a surprise bill.
Customer emails, invoices, and conversations stay in your workspace, each with its own access rules. For anything that mustn’t leave the building, you can run the AI on your own hardware.
What your Agents learn about your customers is part of your business. It’s kept in a data home you choose, you can export it whenever you like, and we never sell it.
Set spending and approval limits once, and anything above them waits for you. You can also look over an Agent’s shoulder at any point.
Running on computers you already own is free. Hosted plans are one price for the whole workspace rather than per person, and extra spending is off unless you turn it on.
Agents on your own computers cost $0. The Plus plan adds one hosted Agent, a shared workspace, and $25 a month of AI and services, with no per-person fees. Extra spending is switched off, so your bill won’t surprise you.
See plans & pricingThe inbox, the follow-ups, or the weekly numbers are all good places to start.